IONA

Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or purchasing from IONA, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website.

2. Product Information

IONA makes every effort to display products accurately. However:

Product colors may vary slightly due to screen settings.
Handmade and artisan-crafted jewelry may have slight variations.
Product dimensions may have minor tolerances.

Such variations shall not be considered defects.

3. Pricing

All prices are listed in applicable currency and are subject to change without prior notice. IONA reserves the right to:

Correct pricing errors
Cancel orders affected by pricing inaccuracies
Update prices at any time

4. Order Acceptance

IONA reserves the right to:

Refuse any order
Cancel suspicious transactions
Reject orders suspected of fraud
Limit quantities purchased

In such cases, customers will be notified.

5. Payment

We accept payments through approved payment gateways. By placing an order, you confirm that:

You are authorized to use the payment method.
Payment information provided is accurate and lawful.

6. Intellectual Property

All content on the IONA website including logos, product images, designs, graphics, text, videos, and branding elements are the exclusive property of IONA and protected under applicable intellectual property laws. Unauthorized use, copying, reproduction, or distribution is prohibited.

7. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access
Interfere with website functionality
Upload malicious content
Misrepresent identity or information

IONA reserves the right to restrict access for violations.

8. Limitation of Liability

To the maximum extent permitted by law, IONA shall not be liable for:

Indirect losses
Consequential damages
Business interruption
Loss of profits
Delays in delivery
Third-party service failures

IONA's maximum liability shall not exceed the purchase price of the product.

9. Jewelry Care Disclaimer

IONA jewelry should be handled with care. To preserve product quality:

Avoid direct contact with perfumes and cosmetics.
Remove jewelry before swimming or bathing.
Avoid exposure to chemicals and cleaning agents.
Store jewelry in a dry place.

Damage caused by improper care is not covered under exchange requests.

10. Promotional Offers

Promotions, discount codes, and special offers:

May be modified or withdrawn without notice.
Cannot be combined unless explicitly stated.
Have no cash value.

11. Privacy

Customer information is handled according to our Privacy Policy. IONA does not sell customer data to third parties. Information is used only for order processing, customer support, and service improvements.

12. Force Majeure

IONA shall not be held liable for delays or failure to perform obligations due to natural disasters, government actions, pandemic restrictions, war, labor disputes, technical failures, or events beyond reasonable control.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts located in the jurisdiction where IONA operates.

14. Contact Information

For any questions regarding orders, exchanges, shipping, or policies, please contact:

IONA Customer Support
Email: support@iona.com
Phone: +91 XXXXX XXXXX
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Important Notice: IONA maintains a strict No Return Policy. Exchange requests are accepted only for verified damage, manufacturing defects, or incorrect products delivered, and a clear unboxing video is mandatory for all claims. Standard shipping timeline: 5 working days from dispatch.