IONA
Shipping Policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Delivery Timeline
Orders are generally delivered within 5 working days.
Delivery times may vary depending on:
- Customer location
- Courier availability
- Public holidays
- Weather conditions
- Unexpected logistical delays
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Any promotional free shipping offers will be clearly communicated on the website.
Order Tracking
Once dispatched, customers will receive:
- Tracking number
- Courier details
- Shipment updates via email or SMS (where applicable)
Delivery Delays
IONA shall not be responsible for delays caused by:
- Courier partners
- Natural disasters
- Government restrictions
- Strikes
- Weather conditions
- Events beyond our control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
IONA shall not be liable for:
- Incorrect addresses
- Failed delivery attempts
- Additional shipping costs resulting from incorrect customer information